Privacy Policy

At Webwise, we are committed to safeguarding the privacy and personal data of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information, in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws. By engaging with our services or visiting our website, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information, including:

Personal Information

We may collect personal details necessary to provide our services, such as:

  • Name, address, email address, and phone number
  • Business name, business address, and website URL
  • Financial and billing information for processing payments

Technical Information

When you interact with our website, we may collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring and exit pages
  • Date and time of access

Usage Information

We may collect information about how you use our website and services, including:

  • Pages visited and time spent on each page
  • Clicks, scrolls, and interactions with forms or downloads

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, track your usage, and gather analytics. You may control or disable cookies in your browser settings; however, doing so may impact your experience on our website.

2. How We Use Your Information

We use the collected information for various legitimate purposes, including but not limited to:

  • Providing, maintaining, and improving our services
  • Personalising your experience with tailored content
  • Responding to enquiries, requests, and providing customer support
  • Processing payments and fulfilling transactions
  • Complying with legal obligations and resolving disputes
  • Conducting analytics to improve our marketing efforts

We ensure that any marketing communications are aligned with your preferences and include opt-out options in compliance with the Privacy and Electronic Communications Regulations (PECR).

3. Legal Basis for Processing

We process personal information under the following legal bases:

  • Performance of a Contract: To fulfil contracts we have with our clients.
  • Consent: Where you have provided explicit consent, such as for marketing communications.
  • Legitimate Interests: For our legitimate business purposes, such as improving our services.
  • Legal Compliance: To fulfil legal obligations under applicable UK laws.

4. Sharing and Disclosure of Information

We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following cases:

  • Service Providers: We may share information with trusted third-party providers who assist in delivering our services, such as web hosting, payment processing, and email marketing.
  • Legal Obligations: We may disclose information to comply with legal processes, enforce our policies, or protect rights, safety, and property.
  • Business Transfers: In the event of a merger, acquisition, or sale of Webwise assets, personal information may be transferred to the acquiring party, subject to similar privacy safeguards.

5. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Upon the expiration of these periods, personal data will be securely deleted, anonymised, or archived in accordance with applicable legal requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration. These measures include:

  • Secure servers and encrypted data storage
  • Restricted access to personal data to authorised personnel only
  • Regular monitoring for security vulnerabilities and threats

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. International Transfers

Personal data may be transferred to, and processed in, countries outside of the United Kingdom. Where such transfers occur, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect the data in accordance with UK data protection laws.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Request correction of any inaccurate data.
  • Right to Erasure: Request deletion of your data, subject to legal exceptions.
  • Right to Restrict Processing: Request limited use of your data under certain circumstances.
  • Right to Data Portability: Receive a copy of your data in a structured, commonly used format.
  • Right to Object: Object to the processing of your data for direct marketing purposes or other legitimate interests.
  • Right to Withdraw Consent: Withdraw consent at any time, where processing is based on consent.

If you wish to exercise any of these rights, please contact us as detailed below. We may require verification of your identity before proceeding with any request.

9. Email Marketing

Opt-In Consent

We collect explicit consent before sending marketing emails, in accordance with PECR. You may choose to opt into receiving updates, promotional offers, and information about our services via email.

Data Collection and Usage

For email marketing, we collect and process contact information, including name and email address, to deliver relevant content. We use reputable email marketing platforms that comply with UK GDPR to manage our mailing lists and track engagement with our email content.

Opting Out

Every marketing email contains an unsubscribe link allowing you to opt-out at any time. Alternatively, you may contact us directly to manage your communication preferences.

Data Processors

We may work with third-party email marketing providers, who process data on our behalf solely for sending and tracking marketing communications. These providers are obligated to handle your data securely and in compliance with UK GDPR.

10. Third-Party Websites

Our website may contain links to third-party sites. This Privacy Policy does not apply to these sites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before submitting personal information.

11. Changes to This Privacy Policy

Webwise may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date. We encourage you to periodically review this page for the latest information on our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Webwise

  • Email: info@webwise.org.uk
  • Address: Address: 8 Wordsworth Close, Brixington, Exmouth, Devon. EX8 5SQ